Propuesta metodológica para incrementar la competitividad en los centros de contacto y solución telefónicos de empresas del sector de las telecomunicaciones a través del desarrollo del proceso Workforce Management
This tool is under development and it is available in Beta Test version
This tool is under development and it was published with the objective to test the usage and performance. All the indicators are real and they are gradually being loaded. Slowness and out of service problems may occur in this version.