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Brasil

Production (0103-6513)

Análise do processo de recuperação de serviços a partir das reclamações dos clientes: estudo de caso em três organizações

Received Citations (2)

publishing year	previous	first author	document title
2013	Production	Kuba, Guilherme Henrique	Evaluation of services quality in the mobile sector: the impact of call-centers' law
2013	Production	Pereira, Veridiana Rotondaro	A bibliometric study on the evolution of Service Quality research

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