This work is licensed under a Creative Commons Attribution 4.0 International License.
| publishing year | previous | first author | document title |
|---|---|---|---|
| 2014 | REAd. Revista Eletrônica de Administração (Porto Alegre) | Carvalho, Sirley de | ANALYSIS OF NEED FOR TRAINING IN CALL CENTERS |
| 2009 | Psicologia USP | Scolari, Carolina | Pleasure and pain among call center´s workers |
| 2011 | Revista Brasileira de Saúde Ocupacional | Paparelli, Renata | Bank workers with mental strain: discussing mental health in a workers' union |
| 2014 | Psicologia & Sociedade | Coelho, Cecília Martins | Trabajadores con discapacidad: experiencias de placer y sufrimiento |
| 2007 | Cadernos de Psicologia Social do Trabalho | Vilela, Lailah Vasconcelos de Oliveira | Emotional labour: the case of a call center workers |
| 2008 | Cadernos de Psicologia Social do Trabalho | Ramalho, Carolina Calmon | Living in a box: psychosocial dimensions of health and control in the work of telemarketing |
| 2006 | Revista Brasileira de Saúde Ocupacional | Soares, Raquel Guimarães | Searching for elements at work that could explain the low attendance to a labor gymnastics program |
| 2014 | Cadernos de Psicologia Social do Trabalho | Lucca, Sérgio Roberto de | Stress factors related to working conditions: what telemarketing attendants have to say |
| 2014 | Revista Psicologia Organizações e Trabalho | Ziliotto, Denise Macedo | Work organization in call centers: implications for operators' mental health |