SciELO Analytics (Beta)
Brasil
Ciência da Informação (0100-1965)
Gerenciando processos de serviços em bibliotecas

Received Citations (4)

publishing year previous first author document title
2006 Perspectivas em Ciência da Informação Valls, Valéria Martin Quality management in information services in Brazil: a new literature revision from 1997 to 2006
2004 Ciência da Informação Valls, Valéria Martin Approach by NBR ISO 9001 processes applied to information services
2005 Ciência da Informação Gomes, Eliane Libraries activities weighted production indicator: a multicriteria approach
2017 Perspectivas em Ciência da Informação Duarte, Maria Bernarda Teixeira A model for mapping users perceptions about the services supplied by a specialized library
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