publishing year | previous | first author | document title |
---|---|---|---|
2006 | Perspectivas em Ciência da Informação | Valls, Valéria Martin | Quality management in information services in Brazil: a new literature revision from 1997 to 2006 |
2004 | Ciência da Informação | Valls, Valéria Martin | Approach by NBR ISO 9001 processes applied to information services |
2005 | Ciência da Informação | Gomes, Eliane | Libraries activities weighted production indicator: a multicriteria approach |
2017 | Perspectivas em Ciência da Informação | Duarte, Maria Bernarda Teixeira | A model for mapping users perceptions about the services supplied by a specialized library |