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REVENF
Revista da Escola de Enfermagem da USP (0080-6234)
The use of the quality model of Parasuraman, Zeithaml and Berry in health services

Received Citations (9)

publishing year previous first author document title
2018 Revista del Nacional (Itauguá) González Barrios, Yolanda Level of satisfaction of the patients discharged from General Surgery Service of the Hospital Nacional in 2018
2017 Revista Latino-Americana de Enfermagem Oliveira, João Lucas Campos de Cambios gerenciales resultantes de la Acreditación hospitalaria
2015 Revista da Escola de Enfermagem da USP Dantas, Rodrigo Assis Neves Instrumento para avaliação da qualidade da assistência pré-hospitalar móvel de urgência: validação de conteúdo
2020 South African Journal of Information Management Mahlangu, Gilbert Towards a multidimensional model for assessing e-government service gaps
2016 Cogitare Enfermagem Tres, Daniela Patrícia CALIDAD DE LA ATENCIÓN Y SEGURIDAD DEL PACIENTE: EVALUACIÓN POR INDICADORES
2019 Revista Brasileira de Enfermagem Monteiro, Nicole Jucá Evaluación del servicio de recolección para examen colpocitológico por la escala SERVQUAL
2018 Revista del Nacional (Itauguá) Vázquez Molas, Gladys Alba Users satisfaction of the Obstetrics and Gynecology Department users of the Hospital Nacional in 2018
2019 Revista Gaúcha de Enfermagem Andrade, Luiza Amélia Freitas de Evaluación de la calidad de la atención primaria de la salud según el nivel de satisfacción de los ancianos
2018 Avances en Enfermería Schlindwein Meirelles, Betina Hörner Satisfacción de usuarios en un servicio de referencia en el cuidado para el VIH
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