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Brasil
Revista de Administração de Empresas (0034-7590)
Desenvolvimento e validação fatorial da Escala de Relacionamento com Clientes (ERC)

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2016 Ingeniería Industrial González-Arias, Mahé Costumer perceived quality analysis in the hotel business
2018 BAR - Brazilian Administration Review Demo, Gisela Credibility, audacity and joy: Brand personalities that connect users to social media
2011 Revista de Administração de Empresas Cunha, Christiano França da Perception regarding the attributes of sustainability in a retail supermarket
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