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| publishing year | previous | first author | document title |
|---|---|---|---|
| 2010 | Investigación y Educación en Enfermería | Teixeira Santos, Jéssica Adrielle | Analysis of the quality of the scientific output concerning customer/ patient satisfaction |
| 2015 | Revista Brasileira de Gestão de Negócios | Lütkemeyer Filho, Mario Gilberto | Identification of customer satisfaction in services: a study on agribusiness dealers |