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RAM. Revista de Administração Mackenzie (1678-6971)
O impacto das características pessoais na intenção de compra pela internet e o papel de mediação da familiaridade e da atitude ante a compra pela internet

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2014 Revista Brasileira de Gestão de Negócios López-Bonilla, Jesús Manuel Validation of the Need for Social Interaction Scale between Customer and Service Provider
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