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Brasil
Sociologias (1517-4522)
A voz do usuário no sistema hospitalar: ouvidorias

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2009 Psicologia: Ciência e Profissão Carvalho, Denis Barros de Humanization and social control: the psychologist as health ombudsman
2014 Revista de Saúde Pública Silva, Rita de Cássia Costa da Defensorías públicas de la salud: estudio de caso en defensor municipal de salud
2010 Revista Enfermagem UERJ Souza, Raquel Costa Rodrigues de Nurses' views of ombudsman-reported user demands
2017 Ciência, Cuidado & Saúde Peruzzo, Hellen Emília PERSPECTIVAS, SENTIMIENTOS Y EXPERIENCIAS DE DEFENSORES DEL SISTEMA ÚNICO DE SALUD EN EL EJERCICIO DE LA FUNCIÓN
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