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| publishing year | previous | first author | document title |
|---|---|---|---|
| 2016 | Avaliação: Revista da Avaliação da Educação Superior (Campinas) | Marinho, Sidnei Vieira | Quality of Diagnosis in a Higher Education Institution: the perception of the academic community |
| 2015 | Perspectivas em Ciência da Informação | Soares, Luciana Matias Felício | Perceptions of quality of services of libraries in the UFOP user perspective |
| 2014 | Gestão & Produção | Pinto, Ricardo Lopes | Evaluation of quality of outsourced maintenance service in an office building: the case of a public organization |
| 2017 | Perspectivas em Ciência da Informação | Duarte, Maria Bernarda Teixeira | A model for mapping users perceptions about the services supplied by a specialized library |